Return Policy
Your satisfaction is our top priority. Our return policy is designed to be fair and transparent while adhering to the FCCPA 2018 and hygiene standards for intimate apparel.
- Right to Return: In accordance with the FCCPA, you have the right to return defective, unsafe, or misrepresented products. Please notify us within [2] days of delivery.
- Non-Returnable Items: For reasons of hygiene and public health, we cannot accept returns or exchanges on panties, thongs, bodysuits, and swimwear. Please check our size guide carefully before purchasing these items.
- Condition of Return: All other products (e.g., bras, bralettes, nightwear) must be returned in their original, unused, unwashed condition, with all tags and packaging intact. We reserve the right to refuse a return if the item appears worn or damaged.
- Process: To initiate a return, please contact our customer service team at [olukositawakalitolawunmi@gmail.com] with your order number and a brief description of the issue. We will guide you through the return process.
- Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please note that shipping fees are non-refundable.